How do i provide feedback?

We strive for excellence in our field so we love hearing what you think. Should you have any feedback for us, please feel free to email us at

Where are you located?

Our Eye Vault HQ and customer service team are located in Melbourne, Australia. Your products starts is journey out into the world from fulfilment centres across Australia. If they are on back order they fly in from overseas. They love collecting frequent flyer points.


*Please note: Our Eye Vault HQ is not a retail store and we limited stock there, and we are unable to offer collection at any fulfilment centre.


I have a question you haven't covered here. How do I get in contact with you?
You can contact us directly on or send us a message on one of our social platforms- Facebook or Instagram.


Please note: email is the best way to contact us because it allows us to keep a trail of issues you may have had with your order.

Mailing Address:

15 Plough Rise, Narre Warren South, VIC 3805, Australia.